Privacy Policy

At Joka, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.[1][2][4]

Information We Collect

We collect personal information including your full name, date of birth, residential address, email address, phone number, and government-issued identification for account verification and compliance with Australian anti-money laundering laws.[1][2] We also gather financial details such as banking information and transaction records for payment processing, as required by taxation and gambling regulations.[1][2] Additionally, we collect technical data like IP addresses, device information, and gaming activity such as betting history to enhance security and personalize your experience.[1][3]

How We Use Your Information

We use your information to create and manage your account, verify your identity, and provide our gaming services under the terms you agreed to.[1][4] This includes processing transactions, preventing fraud, and ensuring compliance with legal obligations such as AUSTRAC reporting and state gambling regulations.[1][2] We may also use data to personalize your experience, improve our platform, send marketing communications (with your consent), and support responsible gambling initiatives.[1][3][4]

Information Sharing

We disclose personal information to service providers such as payment processors and IT vendors under strict confidentiality agreements compliant with the APPs, but we do not sell your data.[2][4] Sharing occurs as required by Australian law, including with AUSTRAC, taxation authorities, state gambling regulators, and law enforcement for anti-money laundering, fraud prevention, or legal proceedings.[1][2] We may share with regulatory bodies like state gambling commissions to fulfill licensing obligations.[1][2]

Data Security

We implement robust security measures including encryption of personal data, secure servers, and access controls to protect against unauthorized access, loss, or misuse.[1][4] Our systems comply with the APPs for maintaining the integrity and security of personal information.[4][9] We regularly review and update our security practices, retain data only as necessary (e.g., 7 years for financial records per legal requirements), and train staff on confidentiality.[1][2] In the event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.[4]

Your Rights

Under the Privacy Act 1988 and APPs, you have the right to access personal information we hold about you and request corrections if it is inaccurate or incomplete.[1][2][4] You may request deletion of your data where legally permissible, object to certain processing, withdraw consent for marketing, and in some cases seek data portability.[1][4] To exercise these rights, contact us; we will respond within 30 days, subject to legal exceptions.[2] Complaints can be lodged with the Office of the Australian Information Commissioner (OAIC).[1][2]

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and provide personalized content and advertising.[1][6] These collect non-personal data like IP addresses and browsing behavior; you can manage preferences via browser settings.[3][6] Essential cookies are required for secure account operation and regulatory compliance.[1]

Contact Us

For privacy concerns, access requests, or complaints, contact our Privacy Officer. We acknowledge receipt within 7 days and aim to resolve within 30 days.[2]

[email protected]